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Salesforce Experience Cloud

Hello Learners,

Today we’re going to put some light on Salesforce Experience Cloud, Its Exciting Features, Licensing, and much more to engage your audiences with beautiful, branded portals, forums, and sites. Let’s start with Salesforce Experience Cloud.

In order to collaborate with Partners, Employees, and Customers with each other, Salesforce offers a platform with most of the built-in, easy-to-use features as Experience Cloud (formerly Community Cloud). Which can be configured so easily to fulfill the requirements of brands and exciting user experience as if they don’t even feel it’s built on Salesforce.


Features

In Experience Cloud, Salesforce offers a wide range of features at different levels such as for employees, partners, and customers. Here are the different features for different needs.


1. For Employees

a) Business Integration

b) Personalization

c) Customization and Branding

d) Mobile

e) Lightning Bolt

f) Topics

g) Chatter Collaboration

h) Groups


2. For Customers

a) Knowledge

b) Case Escalation

c) Engagement

d) Ecommerce

e) Experience Management


3. For Partners

a) Salesforce Automation

b) Data Sharing

c) Actions

d) Dashboards and Reports

e) Salesforce Files


Licenses

External App

Customer Community

Customer Community Plus

Partner Community

Channel

Accounts

Read & Edit

Read & Edit

Yes

Yes

Yes

Contacts

Yes

Yes

Yes

Yes

Yes

Cases

Yes

Yes

Yes

Yes

Knowledge

Yes

Yes

Yes

Yes

Yes

Opportunities

Yes

Yes

Leads

Yes

Yes

Custom Objects*

100

10

10

10

10

Send Email

Yes

Yes

Yes

Sharing Sets

Yes

Yes

Yes

Yes

Yes

Advanced Sharing Rules

Yes

Yes

Yes

Reports & Dashboards

Read Only

Yes

Yes

Building Experience Cloud


Building an attractive and branded user experience is simply just a few clicks away


1. Create New Site from Setupà Digital Experience à All Sites

2. Select Template from Available Out of the Box Templates


3. Give your community a name

4. Match Branding using Experience Builder Tools


5. Add Your Official / Personal Content

6. Preview and Publish Your Site


Yeah! Your site is ready for use in a few moments. This way Experience Builder lets you easily brand your site, create and customize pages, drag and drop Lightning components, and deliver personalized experiences to different audiences and much more. Note: If Digital Experience is not enabled in your Salesforce Org, then first enable it by navigating to Setupà Digital Experience à Settings. Set a domain name carefully at this step as once it’s set, it can’t be changed in the Org later on.


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